Refund Policy
At CanineCave, we strive for customer satisfaction and want you to love your purchase. If you're not completely happy with your product, we offer the following refund policy:
- Eligibility for Refund: We accept returns within 30 days of your purchase. Items must be unused, in their original packaging, and in resellable condition.
- How to Request a Refund: To initiate a return, contact us via our support email with your order number and reason for the return. Our team will guide you through the process.
- Refund Processing: Once the returned product is received and inspected, we will issue a refund to your original payment method. Please allow 5-10 business days for the refund to appear in your account.
- Non-Refundable Items: Items purchased on sale, or products that are damaged due to misuse or lack of care, are not eligible for a refund.